Effective date: October 21, 2026

This Privacy Policy explains how Fullbook, a business name of Fullbook Pty Ltd (ABN 28 702 691 923) (“Fullbook”, “we”, “us”, “our”), collects, uses, shares and protects personal information when you visit our websites (including thefullbook.com and book.thefullbook.com), book a call with us, receive our communications, or use our services.

By using our websites or services, you agree to this Privacy Policy.

1. Information we collect

Information you give us

Contact details: name, email address, phone number.

Business details: business name, website, location, role, and information about your practice and marketing.

Booking details: appointment date and time, and answers you give in our forms.

Communications: messages, emails, call notes and call recordings, where permitted by law and with notice.

Billing details: billing name, address and payment information. Card payments are processed by our third-party payment processors; we do not store full card numbers.

Information collected automatically

Device and usage data: IP address, browser type, pages visited, referring pages, and dates and times of visits.

Cookies, pixels and similar technologies, including the Meta Pixel and Conversions API, used to measure and improve our advertising.

Information from third parties

Lead information you submit through advertising platforms such as Meta (Facebook and Instagram) lead forms.

Information from service providers that help us run our business, such as scheduling, CRM and payment platforms.

2. How we use your information

We use personal information to:

Schedule and hold calls and meetings you request.

Respond to your enquiries and provide customer support.

Provide, manage and improve our services.

Send appointment confirmations, reminders and service-related messages.

Send marketing communications where you have agreed to receive them.

Process payments, send invoices and prevent fraud.

Measure and improve our websites and advertising.

Comply with legal obligations and enforce our agreements.

3. How we share your information

We do not sell your personal information.

We share personal information only with:

Service providers who help us operate our business. This includes CRM and marketing automation, scheduling, video conferencing, email and SMS delivery, payment processing, cloud hosting and analytics providers. They may use your information only to provide services to us.

Advertising platforms such as Meta, to measure and improve ad performance. You can control this through the choices described in section 7.

Legal and safety recipients, where required by law or needed to protect our rights, users or the public.

A successor business, if we are involved in a merger, acquisition or sale of assets.

4. Payment information

Payments are processed by third-party payment processors, such as Airwallex, under their own privacy policies and security standards (including PCI-DSS). We receive only limited information from them, such as your name, the amount and the transaction status. We do not store full card numbers or security codes.

5. SMS / text messaging

If you give us your mobile number and agree to receive text messages, we may send you messages about appointments, reminders, follow-ups and our services.

Message frequency varies.

Message and data rates may apply.

Reply STOP to unsubscribe at any time. Reply HELP for help, or contact [email protected].

Consent to receive text messages is not a condition of any purchase.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Email communications

You can unsubscribe from marketing emails at any time using the “unsubscribe” link in any email. We may still send you messages about your appointments or account.

7. Cookies and advertising choices

We use cookies and similar technologies, including the Meta Pixel, to understand how visitors use our websites and to measure our advertising. You can:

Block or delete cookies in your browser settings.

Adjust your ad preferences in your Facebook or Instagram account settings.

Opt out of interest-based advertising at optout.aboutads.info.

8. Data retention

We keep personal information only as long as needed for the purposes in this policy, including to provide our services, meet legal, tax and accounting obligations, and resolve disputes. After that, we delete or anonymise it.

9. Your rights

Depending on where you live, you may have the right to:

Access the personal information we hold about you.

Correct inaccurate information.

Delete your information.

Opt out of marketing communications.

Opt out of “sale” or “sharing” of personal information for targeted advertising. We do not sell personal information.

Not be discriminated against for exercising your rights.

California and other US state residents: you may have additional rights under the California Consumer Privacy Act (CCPA/CPRA) and similar state laws. You can exercise them by contacting us as shown below.

10. Data deletion requests

To ask us to delete your information, including information collected through Meta (Facebook or Instagram) lead forms, email [email protected] with the subject line “Data Deletion Request”. Include your name and the email or phone number you used. We will confirm and complete your request within 30 days, unless we are required by law to keep certain information.

11. Data security and international processing

We use reasonable administrative, technical and physical safeguards to protect personal information. No method of transmission or storage is 100% secure.

We and our service providers may process and store information in the United States and other countries, which may have data protection laws different from those in your country. We take steps to make sure your information is protected wherever it is processed.

12. Information we process for our clients

When we provide services to businesses (our clients), we may process information about their customers or prospective patients on their behalf. We process that information only under our client’s instructions and our agreement with them. Questions about that information should go to the relevant business.

13. Children’s privacy

Our websites and services are intended for businesses and adults. We do not knowingly collect personal information from children under 16.

14. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

15. Contact us

Fullbook (a business name of Fullbook Pty Ltd, ABN 28 702 691 923)
40 Hygeia Parade, Ringwood VIC 3134, Australia
Email: [email protected]
Website: https://www.thefullbook.com