Effective date: October 21, 2026

These Terms of Service (“Terms”) govern your use of the websites, booking pages, communications and services of Fullbook, a business name of Fullbook Pty Ltd (ABN 28 702 691 923) (“Fullbook”, “we”, “us”, “our”). This includes thefullbook.com and book.thefullbook.com.

By using our websites, booking a call, or using our services, you agree to these Terms. If you do not agree, please do not use our websites or services.

1. Our services

Fullbook provides marketing, advertising, lead-generation, appointment-setting and AI-powered patient-acquisition services to businesses, including dental and cosmetic practices. The specific services, deliverables, timelines, fees and any performance guarantees for a client are set out in a separate written agreement, proposal or order form (the “Client Agreement”).

If these Terms conflict with a Client Agreement, the Client Agreement wins.

2. Eligibility

You must be at least 18 years old and able to enter into a binding contract to use our services. If you use our services on behalf of a business, you confirm that you are authorised to bind that business to these Terms.

3. Booking calls

When you book a call through our website, you agree to give accurate information. You can reschedule or cancel using the links in your confirmation message or by contacting us. Booking a call does not create any obligation to buy our services.

4. Fees and payment

Fees are listed in your Client Agreement or invoice and are in US dollars (USD) unless stated otherwise.

Payments are processed by third-party payment processors, such as Airwallex. By paying, you also agree to the processor’s terms.

Unless your Client Agreement says otherwise, fees are due in advance. Recurring fees renew on the schedule in your Client Agreement until cancelled under its terms.

You authorise us, through our payment processor, to charge your chosen payment method for agreed fees.

Late or failed payments may lead to services being paused until payment is received.

5. Refunds, cancellations and guarantees

Refunds, cancellations and any performance guarantee are governed only by your Client Agreement. Unless your Client Agreement states otherwise, fees for services already performed and advertising spend already used are non-refundable.

If you have a billing concern, contact us at [email protected] before filing a dispute with your bank, so we can resolve it quickly.

6. SMS / text messaging program

Program name: Fullbook Notifications

Description: If you provide your mobile number and opt in, you agree to receive text messages from Fullbook. These may include appointment confirmations and reminders, follow-ups about your enquiry, customer care messages and information about our services.

Message frequency varies.

Message and data rates may apply.

To stop receiving messages, reply STOP at any time. You will receive one final message confirming you have been unsubscribed.

For help, reply HELP or email [email protected].

Consent to receive text messages is not a condition of any purchase.

Mobile carriers are not liable for delayed or undelivered messages.

Your information is handled under our Privacy Policy. We do not share mobile numbers or text messaging opt-in data or consent with third parties or affiliates for marketing or promotional purposes.

7. Your responsibilities

You agree:

To give accurate and complete information.

Not to use our websites or services for any unlawful, misleading or harmful purpose.

Not to interfere with, damage, or try to gain unauthorised access to our websites or systems.

If you are a client, to provide the access, approvals, content and cooperation we reasonably need to deliver the services. You are also responsible for your own compliance with laws and professional rules that apply to your business, including advertising, healthcare and patient-privacy rules.

8. Intellectual property

All content on our websites, including text, graphics, logos, videos, scripts and software, is owned by Fullbook or its licensors and is protected by intellectual property laws. You may not copy, reproduce, distribute or create derivative works from it without our written permission. Ownership of deliverables created for clients is set out in the Client Agreement.

9. Third-party services

Our services may rely on or link to third-party platforms, such as advertising platforms, CRMs, calendars and payment processors. We are not responsible for third-party services, their availability, or their terms and privacy practices.

10. Results disclaimer

Marketing and advertising results depend on many factors outside our control, including market conditions, advertising platform rules, your offer, pricing, follow-up and staff performance. Except for any guarantee expressly stated in your Client Agreement, we do not guarantee any specific results, revenue, number of leads or appointments.

Any examples, case studies or testimonials are not a promise of similar results.

11. Disclaimer of warranties

Our websites and services are provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. Nothing in these Terms excludes rights you have under consumer protection laws that cannot be excluded.

12. Limitation of liability

To the fullest extent permitted by law:

Fullbook will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill.

Our total liability for any claim relating to our websites or services will not exceed the fees you paid us in the three (3) months before the event giving rise to the claim.

13. Governing law and disputes

These Terms are governed by the laws of the State of Victoria, Australia, unless your Client Agreement states otherwise. Before starting any formal proceedings, both parties agree to try in good faith to resolve any dispute by contacting each other at the emails on file.

14. Indemnity

You agree to indemnify and hold harmless Fullbook and its directors, employees and contractors from any claims, losses or expenses (including reasonable legal fees) arising from your breach of these Terms or your misuse of our websites or services.

15. Changes and contact

We may update these Terms from time to time. The updated version will be posted on this page with a new effective date. Continued use of our websites or services means you accept the updated Terms.

Contact:
Fullbook (a business name of Fullbook Pty Ltd)
Email: [email protected]
Website: https://www.thefullbook.com